Call Centre Support

CALL CENTRE

About our Call Centre

All of our call centre agents have great communication skills, particularly listening skills.

Our agents speak Arabic, English , French , German and Italian so they have clear retrieval and transmission of information to customers.

We specialise in the collection of debt internationally and are able to mediate with potential disputes to a successful conclusion.

We generally deal on a month to basis rather than holding clients to a contract, letting our success speak for itself.Our dramatic growth bears witness to the quality of service we provide.

You can see our current hourly prices HERE.

Our agents also have empathy and are able to create a bond of trust with anxious or uncomfortable callers.

The responsabilities and tasks generally carried out by a call center agents are as follows:

• Handiling a large number of incoming and outgoing calls within the contact centre
• Keeping a complete record of all calls and/or conversations in the database
• Taking advantage of available opportunities to sell or advertise products and services to customers and upsell
• Ensure that any response given to the customer(s) is in line with the communication scripts
• Identify the needs of different customers, clarify information undertake the necessary research and provide suitable solutions to customer problems
• Route calls to the appropriate channels
• Refer complex problems or complaints to supervisors
• Build a lasting customer Relationship
• follow-up calls to bond the relationship with clients

Please contact us if you wish to discuss further or need help HERE

Our call centre